King's Telemessaging provides a fully customizable range of live operator and automated systems
so you can create the service that's right for your business and your budget. Custom rate packages
are available, and as your business grows, you can change your rate with just a phone call. At
King's, we never require our clients to sign long-term contracts. All of our customers continue
to use our services because they're happy, not because they're contractually obligated to us.
Whether you're considering telemessaging services for commercial, medical, or professional use, we
offer a wide array of options to suit your needs.
There's no way to overstate the importance of live agents to the quality of your customer or
client's experience. In a recent Consumer Reports survey
75% of respondents ranked "Can't get a human on the phone" as "tremendously irritating" - the most infuriating
level of customer service issues. In very limited circumstances will an automated phone system or web
service ever be able to replace contact with a real person - especially in dealing with critical or
emergency situations. Our agents are available 24 hours a day, 365 days a year, and are trained
to the highest industry standards - many of them ATSI
This means not only are your callers consistently left with a more pleasant and professional impression
of your organization, day or night, but you can be sure your messages will be taken and relayed more
accurately than if you relied solely on your callers' ability to select the correct option from a
phone menu, or leave complete and detailed information in a voicemail recording.
Advanced Automated Services
In those select circumstances when automation is preferable, we also offer robust voicemail
and voice messaging systems, that can be used by themselves or alongside our live operator service.
Automation can be a cost-effective method of offering callers a way to leave routine messages
or quickly obtain the information they need. Additionally, recorded call pre-screening is available,
so your callers can choose to leave a message, or transfer to a live agent for emergencies or
Time-Critical Emergency Dispatch
After working for over half a century hand-in-hand with the medical community, everything we
do is based around getting important information into the hands of the people that need it
with as little delay as possible. That makes us uniquely suited to receive and dispatch
time-critical messages for a wide variety of industries - whether that's a patient emergency,
an oilfield alarm, an urgent service request, or just your daily wakeup call.
Message Delivery and Retrieval Options
With King's, you decide what's best from a wide range of message delivery options. In addition
to having a live agent call you and verbally deliver messages, we can send transcribed messages
by email, text message, or fax to your office, smartphone, or pager. Our agents are additionally
able to utilize any existing internet-based communication methods you have, including online
ticketing systems or web storefronts. We also offer a variety of HIPAA-compliant
messaging options, including a secure messaging app for your
iPhone, iPad, or Android device, email encryption, and an online message retrieval center you can access from
anywhere with an internet connection.
Confidential and Secure
Medical professionals and other organizations that deal with confidential patient information
are bound by federal regulations, known as HIPAA laws, to do everything possible to protect
that information. At King's, we meet, and in many
cases, exceed these requirements. All of our agents undergo training related to the practical
application of HIPAA/HITECH, as well as our own standards of privacy; and every
employee is required to enter into a strict confidentiality agreement. Continual system-wide
technology upgrades ensure we're able to comply with any federal regulations changes. And your
information - as well the information from your customers, clients, or callers - will never,
under any circumstances, be sold or otherwise intentionally divulged to any third parties.
Once we've taken and delivered a message, our responsibility to our clients doesn't end there.
We retain voice recordings of the actual telephone conversation as well as the agents' written
message summary indefinitely, as well as timestamped records of all the actions we take on
your behalf. Whether you need information on a conversation from a week ago or a year
ago, it's kept on file and available for your review*.
* One-time reporting fee may be charged for retrieving information after an extended period of
time, contact us for more information.
We know all of our services would be useless if they weren't available when you needed them.
Because of that, our
comprehensive disaster recovery planning includes environmentally-friendly on-site power
generation, redundant database servers, multiple simultaneous data and voice connections, 24-hour
data center monitoring, offsite backups; and in the event that our building is inaccessible,
our agents have the ability to perform their duties from cloud-based workspaces. The end
result for our clients is that we're able to offer reliable continuous service even through
unfortunate circumstances - we can be our best when things are at their worst.